Skullcandy warranty claim reddit Click here to view the status of your warranty claim. What worked for me, get 2 wires connect AA battery to the charging pins of the ear bud at the buttom and it worked for both, I got 2 Indy true wirless ANC, both right ear buds of the 2 were dead nearly same time (weird) , tried the method of discharging out the buds and the case and leaving them out for 24h but didn't work , only the AA kick charging worked. I originally bought these headphones via Amazon. They never sent it. whether one of the earbuds aren't working or an issue with the connector. Posted by u/Derjores2live29 - 1 vote and 4 comments Welcome to the Jetson community! We're here on Reddit to provide support with Jetson products. After like 2 weeks, one of the sides would say that itsow on battery even if i had charged them… Get help with your Skullcandy products. After about 10 email exchanges and 5 weeks I was given a claim number and was told they would send me the instructions for the claim by email. What’s the average wait time for it all? My Ink'd 2. when all else fails reset it, which probably work. Go to their website and fill out a warranty claim. Followed the claim process and got the email with my info. Their customer service is awful. Go for a warranty claim. until a week ago when the right ear bud has randomly stopped turning on. /r/Skullcandy is the subreddit for all things Skullcandy. I bout the initial pair on Amazon and the new pair on their website. Screen shot your Amazon purchase. Receive an email with shipping instructio Posted by u/j3asan101 - 6 votes and 19 comments I sent my earbuds on Thursday last week to claim my warranty. Emailed all skullcandy addresses I can find and contacted them on twitter using the @ and a DM providing tracking and warranty case numbers. Or we could possibly upgrade you to the newest pair of Crusher you would just have to pay the difference. I amd from India and was communicating with the Skullcandy customer care to inform them about my situation. as a longtime user of Skullcandy jack-in earbuds, i find myself with a pair of their earbuds that end up not working one way or another every 4-6 months or so even when my phone is in my jacket pocket. If your returned product has been delivered, and more than 10 business days have passed, check your email to see if you have received a claim status So, I sent my son's $300 headphones in for a warranty replacement or repair via UPS. I did that, and all was cool for three years. You should submit a warranty claim through their website (it's easy). Now I can't seem to find a way for the bud to charge. My headphones are not registered for the two year warranty because I wasn’t sure how to do it. In case the clothes or other soft accessories are damaged That's what the amazing skullcandy warranty is for. Their warranty will cover defects that are younger than 2 years old which is what your problem falls under. keep powering on earbud manually, holding button down, and drain it completely, then try charging it again. Find out the best way to contact us, set up your bluetooth product, warranty your product and much more. They sent me 200 dollar credit to buy new headphones. on headphones i think it’s press twice and I had the same problem. Product Warranty. Since they are earbuds, you can use a padded envelope to save on Tried multiple devices. As such, the Skullcandy 1-year limited warranty is in Posted by u/CBN06 - 2 votes and no comments All Skullcandy products are backed by a 2-year limited warranty. Something is coming down the pike. Skullcandy Support; Warranty. I couldn’t even do a warranty claim even if I wanted to as there crappy site doesn’t allow me to complete any forms! /r/Skullcandy is the subreddit for all things Skullcandy. skullcandy. Got the coupon for a warranty for the RAIL ANC XT's. Submit a Warranty Claim by clicking the link below and filling out the form. Receive an email with shipping instructio If the product you purchased from Skullcandy seems to have any defect, you should consider filing a warranty claim. You just have to have it within 2 years. Shanta is correct. I know its on because sometimes I open the case and its blinking blue while red. I’ve done the warranty claim on Skullcandy devices like four times and I’m starting to lose my patience. Went to SkullCandy website and filled out the warranty claim information and upload receipt. Warranty Policy. Feb 17, 2023 · I'm looking to claim warranty on my Dime true wireless buds since the right bud doesn't have enough charge at any point of time I try to use it. I got them for Christmas and just the other day the speaker in the left earbud went out… All Skullcandy products are backed by a 2-year limited warranty. I'm sending them back for a warranty claim but I'll probably end up buying galaxy buds when the replacements inevitably stop working after a few months. 😜 along with a link to file a warranty claim. All Skullcandy products have a 1-year warranty. Posted by u/Kattati - 6 votes and 2 comments BROKEN PRODUCT? Let’s solve it. 2. I’d suggest doing the same. Posted by u/solo_824 - 1 vote and 7 comments So I bought Skullcandy Indy Evo earbud in March and they've worked perfectly since. They broke, manufacturing defect or just bad design, don't know don't care just want my headphones replaced. in Phone :- 011-42700400 Mon-Friday, 10:00am – 4:00pm Posted by u/Used_One4999 - 1 vote and no comments Surpised with how well the warranty claim went, I even forgot to put the left earbud in the charging case, they made an exception and gave me no hassle about it. 😜 So it stops charging once it hits full 100% then turns on and drains itself and doesnt charge again. It is our hope to be a wealth of knowledge for people wanting to educate themselves, find support, and discover ways to help a friend or loved one who may be a victim of a scam. Hasn’t worked or charged after multiple attempts. What I did is I signed up for a warranty claim and they will email you back a few mins later. 🤞🏻 it was great when the warranty was for 2/3 years. Just submit a warranty claim, send in your broken product, and we'll send you a replacement. Apr 13, 2023 · I purchased the Skullcandy Sesh Evo Buds on December 2022 from Amazon US and within three months of purchase, the left ear bud started to blink every second in the charging case and the buds would no longer connect to my phone. Yes 3! Days I e-mailed customercare@brandeyes. They said it'll take them 14 days to address the issue, so I'll wait. Good news is I love my ANC 2’s. Here's part of the instructions: "We'd like to recommend that you use a trackable shipping carrier as Skullcandy will not make itself responsible for any lost or damaged packages. This is an educational subreddit focused on scams. Recently, the button on them has swollen, causing the case unable to be closed. Yeah, then I'd definitely suggest reaching out to them. But after that i got nothing from the support team. The left bud is still charging and working correctly. I'm looking to claim warranty on my Dime true wireless buds since the right bud doesn't have enough charge at any point of time I try to use it. com for special instructions (proof of purchase may be required. I currently use my Crusher ANCs while in my dorm room and have been using my Indy ANCs for going to class and being out in public. They're currently out of the Hesh3 so you will receive a code in your email if they except your warranty claim. To file a warranty claim, please fill out this form: SUBMIT A WARRANTY CLAIM. How to Submit a Warranty Claim. I started with a pair of Crusher 360s, then have had two pairs of Crusher ANCs (had to warranty claim the first). BROKEN PRODUCT? Let’s solve it. Skullcandy finished processing it today. You can return it to retail if it's within the stores return period or if you buy an extended warranty. Now I can’t say if you will also be able to get warranty but you should try contacting them and explain the issue. Tried to contact SK via email, and they said they would look into it. When I checked the tracking info, UPS says the package is being held at the hub to be delivered at a later date, per request by the recipient (Skullcandy). You will then ship the product together with the copy of the email that they sent to you to them (read the instructions on the email). troubleshooting. Throw those shitty aviators in a box with the warranty paper and send it the 1505 Worldwide Blvd, Hebron KY 41048 (Yes I know that address by heart because I've literally filed over 30 warranty claims with them and tbh I'm kinda over them). I received them as a gift. Tired of losing or replacing broken headphones so I decided to see how they handle warranties. Currently i have the bill which i got with the order . I can't seem to find anything through googling beyond this fix, so any help finding the issue would be awesome. So everytime i want to use them, left earbud is always 50% or less battery. As the title says, the right earbud doesn't turn on when removed from the case, i've tried a ton of fixes, the ones Skullcandy recommends, unpairing bluetooth device from the phone and doing either 3 presses and hold on the last, 4 presses and let them re sync, turn them off and on manually, press the button 10 secs, tried wiggling them in the case (very softly)They stopped working while i was I’m looking to claim the warranty on mine because they usually last for 30 minutes before the right headphone dies. " Hopefully the Sesh Evo are counted under that policy. I bought this because I wanted something better than my earbuds. I've submitted a warranty claim but it states 'all components need to be returned'. Now I encountered the problem once more, but I’m pretty sure I no longer have the warranty. Please check to see if the product you are returning has been received by us by looking up the tracking number on the mail carrier's website. Otherwise, manufacturer warranty is the only option. Product name: Skullcandy Indy Evo Price: $69. charge the case, make sure it has juice. I had a crusher wireless that broke on the hinge and the ear cup was being held on by the wire. 😜 Members Online crusher anc buzzing noise when i press buttons, bluetooth won't connect and LEDs only randomly show battery level (and warranty w/o receipt?) Posted by u/Syn_Shadow - 1 vote and 2 comments Skullcandy provides a one year warranty for all their products. from my understanding, all their current models including the super expensive ones now have just one year warranty in india which makes it a tough decision. The earphone was only $9 on sale. What Does Skullcandy Warranty Cover? The Skullcandy warranty covers all the products that belong to the retailer’s regular offer, except for soft goods such as clothing. After a phone call with customer support today I am now going to have to mail my headphones back in to get them replaced "underr warranty" which will take 5 business days for them to "evaluate" my claim. they actually refunded me the money for the mouse eventually when they could not source a unit for me. I have a pair of skullcandy indy headphones, which have recently decided to stop playing out of the right earbud. 😜 (I would use a warranty claim but I can’t find the receipt) Look up the issue on reddit for I have good news and bad news. EDIT- just got an update my left earbud is dying. Who do I contact for my warranty claim, Skullcandy US or Skullcandy India? I’m not 100% sure of the return policy but from what I know it’s with any Skullcandy products. Submit a Claim. It's still lighting up to say its charging but otherwise its doing nothing. 😜 I think you could call skullcandy or submit a warranty claim. Unfortunately it did not. depending on your style and if you want to stay in the skullcandy ecosystem go with the sesh evo they ha e been on sale for like a week and may still be for dam near the same price as the jib 2 and dime 2 at 29. here’s a link to the over all page with the warranty policy and other helpful links Product Information about Skullcandy Indy Evo: Skullcandy Indy Evo Reviews from Users. com to submit a warranty claim to receive a replacement pair of headphones. So i bought some sesh evos from target in like April. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. Should I bother sending it in for warranty if the shipping costs $7. What to do now and also how can i download the invoice of this order for warranty claim . Never talked to a person. Haven’t heard anything about them and the page still says claim created. I know the Rail ones are coming soon but not seeing any advertising or otherwise from Skullcandy or tech reviewers has me impatient. Created a warranty claim and got them sent off, sent it off to the address on the email that was sent and out the email in the box with it. Ordered some cheap headphones from skullcandy $20. If you are sending in more than three Products for warranty claims, please contact us at help@skullcandy. Amazing bass, great sound, great adjustability. Shortly after they informed me that repairing the buds just isn’t worth it and I should just replace them in the store for free. I'm hesitant to file a warranty claim, as I don't want to get another pair of broken headphones as many people have. We would love to get you a new pair. I paid around $12 for the earbuds, and the MSRP is $20. " 15K subscribers in the Skullcandy community. Now I am attempting to submit a warranty claim; however… Put my skullcandy crushers in for warranty repair on the 1st of this month. I removed the plastic protective cover and placed the earbuds in their case as the instructions say and the right earbud never turned red. 0's broke around 6 months after buying them so I sent in a warranty claim and sent them in. I contacted customer service and they told me to do the warranty claim on the website, thing is I'm not in any of the supported countries rn (I bought the earbuds at Target while I was in the US, but have now returned home). Warranty Get the Reddit app Scan this QR code to download the app now /r/Skullcandy is the subreddit for all things Skullcandy. My left earbud would do that and I filed a warranty claim. in and they asked me to fill a warranty claims form and send them the headphones to Delhi, which I did yesterday. com Review 1: ★★★★★ I've been a fan of Skullcandy for several years for accessories and these certainly represent the brand well. Last week my Crushers Wireless hinge broke off, it hasn't even been 8 months since the purchase. I noticed that it said 1 year warranty in the product description. Now I know the warranty doesn't cover this but the other earbud isn't charging, which I do consider to be a manufacturing problem, because I never damaged that earbud or the charging case. I had the same issue with my Push Active just after 25 days of use No it’s legit. As far as needing the original box I had mine so I don't know if that makes a difference. Was just hoping to find a fix before that, cause I use • A warranty claim must be submitted for each Product that is being sent in. Skullcandy Hesh Evo, Soundcore Q30, JBL Live 500BT (I would put the Sony WH-CH720n here but they aren't out yet so I don't know much about the model) However, I am also quite interested with the Sony XB-910n and Skullcandy Crusher Evo's however they are out of my budget. If your returned product has been delivered, and more than 10 business days have passed, check your email to see if you have received a claim status Get help with your Skullcandy products. 75? Posted by u/Strict-Astronaut-187 - 3 votes and 12 comments I did contact customer support, they were no help at all, told me to submit warranty claim and surprise surprise, same as you, no product to claim on - it has taken a month but today finally received a new transmitter, told me to keep the old one, but guess what, this one doesn't work either, not really sure what to do now, go back to them Try sending a warranty claim on their website or just call them. So today I decided to consider using the warranty for my Indy Evos because my dog somehow got a hold of one of my earbuds and it's slightly damaged now. If it's Push Ultra it's so easy to have the ear hook shape just a tad off and not connect well in the case. Feb 19, 2019 · I did reach out to Skullcandy for the warranty and their Claim Center according to the email, is the one that approved my request. Only later did I look up Skullcandy warranties and how bad they handle them. Jun 2, 2023 · I’ve done the warranty claim on Skullcandy devices like four times and I’m starting to lose my patience. Tonight, the right side just stopped working. The headphones after tax were $110. I had to send a warranty claim. " Mar 5, 2020 · 15K subscribers in the Skullcandy community. Try to submit a warranty claim here and try to read their warranty conditions. Once again, any solutions, however temporary, please share. All Skullcandy products are backed by a 2-year limited warranty. If you have questions about your Jetson, our experts and employees are here to help and provide guidance. Still not had any confirmation from anyone yet and the tracker I had for it says they’ve been delivered and signed for. As such, the Skullcandy 1-year limited warranty is in Had a problem develop with my left ear bud where it will always show as charging in the case, but after using that bud for about 5-10 minutes it always dies out, even if it reads at 100% to start with. Overall kinda disappointing headphones for the price. We can help with general questions, warranty replacements, part requests, and more! Our official employees are here for support from 10am-6pm EST. Maybe it’s not called “warranty,” but it basically insures that if anything happens to the earbuds (like a missing piece or one earbud stops working) you can exchange it for a new pair of your choosing and you’d only have to pay the difference. On the following Tuesday, I found a Skullcandy service center number: (Canada): +1888-697-5855 and I called them to check what is the status of the claim. The telephone number they give you UK website doesn’t work. 99 Rating: 4. I think as long as all of the components are secured to prevent damage you should be fine. How do I claim this warranty? In skullcandy US or Skullcandy MX? I just received my voucher for my ANC warranty claim, but the headphones are not available on their site. Submit a Claim/Declarar una garantia. Warranty. Most of that listening time was done at home, and on a few occasions at the grocery store. Purchased the TMNT earbuds on the 12th, arrived broken in box on the 18th shipped back the 19th. I'd rather own a pair of headphones where I don't have to use the warranty. The process is quite simple, but the website goes down sometimes. I have attempted to resolve this issue by using the reset method that skullcandy recommends, but with no luck. I'm stuck with using the left earbud all the time. 😜 How to submit a warranty claim So my Sesh Evo right earbud stopped working all together so I filed a warranty claim, it said to ship the items back to them so I was wondering if I need to send it back in the box it came in with all the stuff or just send the battery case + earbuds in a padded envelope? Hi, I bought the Skullcandy Ink'd 2 earbuds from target like a year ago and they recently stopped working, the sound in the right ear and the microphone that's attached to it don't work. I was a bit relieved as the headphones were still in… I wrote an email to skullcandy support team and got a system generated reply with a ticket number . i would clean charging contacts with qtip and rubbing alcohol. The 200 dollar credit was enough to afford any of their headphones. The charging cases are of poor quality. . If you need something right now. If they are older than a year, Skullcandy also offers a "Fearless Use Promise" that states, and I quote "We want you to enjoy your Truly Wireless earbuds—fearlessly. Apr 28, 2017 · Followed the claim process and got the email with my info. My earbuds broke and I was about to file a claim and it says "Provide proof of purchase with your shipment on which the location of purchase, date of purchase, and original purchase price can be seen. 0 (out of 5) Sold By: Amazon. Checking the Status of a Warranty Claim I'm sending in my Indy Fuels to be replaced under warranty. The warranty site has no provision for a warranty claim without a receipt. things_tried: cleaning the pins on the case and ear bud, left them dead out of the case for a while, left the charging case open while they charged, left them in with the case charging and open This happened to me a few months ago and for some reason i decided to be really lazy and not contact skullcandy for it, but in the end i made a claim and it was approved and within 3 working days i got a new pair. It says on their website, "All Skullcandy products ("Products") are backed by a 2-year limited warranty. I purchased the Skullcandy Sesh Evo Buds on December 2022 from Amazon US and within three months of purchase, the left ear bud started to blink every second in the charging case and the buds would no longer connect to my phone. However, I didn't get any confirmation of any kind after that. The claim requires that I provide the product serial number and product SKU number but I am unsure where to find either of those. Posted by u/Palad1n-Dance - 12 votes and 17 comments I have been using Skullcandy products for years. Other than that, yeah don't buy Skullcandy in the first place. " I’m just wondering if anybody has filed a warranty claim with OP before. I’ll update when I get replacements if they do the same thing too! Posted by u/spurs777_ - 1 vote and 3 comments /r/Skullcandy is the subreddit for all things Skullcandy. Send in the old and they send you new ones. It is a one stop destination to discuss all the news, entertainment, science & technology, sports, history & culture, economy and geopolitics related to India. Visit warranty. You do the claim before you send it and you have 90 days to act on it. I just had to send my buds and case back. I was scared to death when I was listen Since I still had warranty from the store, I took it back to repair. This is less of a question, but more of a PSA or warning for all Indy Evo users I don't know if its just me, but sometimes when my Indy Evo earbuds tilt at an angle, the headset makes a deafeningly loud, high-pitched ringing noise that basically can be heard across a few metres away. I filled out a claim for my brand new Sesh Evos when the left stopped working. You could ask SK support what your options are without a receipt. It says it has a 2yr warranty on the packaging. Then they gave me a claim number and later notified me when they were sending my new headphones to me. Skullcandy has a great warranty program. As long as you're paying attention to that and it's still happening we would say a warranty may be needed. How to submit a warranty claim. This is also interfering with the buds turning on due to being pushed by the semi-closed case lid. I personally love them and would definitely Posted by u/harsh_162003 - 1 vote and 2 comments I submitted a warranty claim, and got an email response immediately, requesting them to be sent in. CONTACT US Email :- customercare@brandeyes. After the issues with the EVO version, I'm leaning away from the Sesh, but still would like a wireless earbud, so when needed I can use just one. unpair from device. After attempting to get what I needed to repair it myself, Skullcandy told me I have to do a warranty claim. There's two routes for refund. Also, has anyone filed a warranty claim and actually gotten a fixed pair of cans? BROKEN PRODUCT? Let’s solve it. 😜 Someone told me about a 2 year warranty they have. good thing is you can purchase a new one for free once you submit a warranty claim, mail the damaged bud back to them So I purchased the PLYR 1 headphones a while back and they just broke while taking them off. I tested this wired and wirelessly and it was the headphones itself. Here's a summary of how the process works:1. Since these are EOL, they would give you a credit to buy new headphones on Skullcandy. Get help with your Skullcandy products. 😜 Hi there everybody, I made a warranty claim maybe half a year ago because there was a bunch of weird stuff happening with my brand new crusher evos The claim was accepted but because I was in the process of moving to another province I totally forgot about it and they’ve just sat here. Print out the slip and send the headphones and the slip to the address they lost and you’ll get a new pair within 1-2 weeks Saw a lot of negative feedback from the skullcandy warranty service, just wanted to share my experience: handled within 2 days and got a coupon for almost twice the value of my original product because it was out of stock. Best thing to do would be to reach out to them and start a conversation. After a minute or two was sent a email with claim information and looks like I have to ship it out on my own. com their warranty tool can look up their order. Get the Reddit app Scan this QR code to download the app now Skullcandy denied my warranty claim even though I treat them with care and are not replacing it To file a warranty claim, please fill out this form: SUBMIT A WARRANTY CLAIM. Get support, learn new information, and hang out in the subreddit dedicated to Pixel, Nest, Chromecast, the Assistant, and a few more things from Google. The only thing you are responsible for is printing out the warranty claim and shipping it to them. The Skullcandy 1-year limited warranty is a voluntary manufacturer’s warranty. I was told they are no longer made and instead I received a $90 coupon to their store. Forced to do a warranty claim. Receive an email with shipping instructio There website contact form has crashed on me 10 times!!!!! The my account page crashes and then won’t accept login details, then won’t send me password reset. My bad news came from pressing the volume down button slightly too hard, and breaking the button on the PCB off. ) Failure to do so can result in the voiding of any warranty claim over our limit of three and Posted by u/_Lanceb - 3 votes and 6 comments Is any one having trouble with Skullcandy's warranty on submitting a claim? I fill out the information for step one, but for some reason I cannot… I recently put in my jib true on warranty claim after my left earbud was having a wire issue producing sound. If they’re within the warranty period and your friend bought from Skullcandy. Your best bet is to contact SkullCandy support I bet. No idea why they even push saving the trees, sign up for digital receipts/bank statements/etc when every company requires the physical one as proof anyway 🙄. I sent the earbuds in a normal letter envelope, didn't get tracking and wrote the address down and stuff lol (sent with Canada Post). A place for discussion, news, reviews and DIY projects related to portable audio, headphones, headphone… My crusher wireless headphones stopped working for whatever reason, so I submitted a warranty claim and am going to return them. I think it's covered. The (un)official home of #teampixel and the #madebygoogle lineup on Reddit. Brand new always charge, never use more than an hour at a time. The Sesh EVOs are currently out of stock so I was emailed a voucher for up to $80 to purchase something else. Could I get crusher…. Didn't even know that was a thing with Bluetooth earbuds but they somehow managed to pull it off. I recently got a used oneplus open and after about a month there’s a screen defect but it’s still under warranty so I should be able to send it in. How to Submit a Warranty Claim Mine were okay until 8 months until, in classic Skullcandy fashion, one bud stopped working. Anyway I'm so sorry, hope you fix it Warranty or not, I believe it's important that anyone considering buying these knows that mine fell apart after 5 months of use. My right earbud will connect but will have zero sound at all. Just to keep the sub clean of hundreds of posts saying “I’ve been having (x) problem with Indys! Help please!”, use this sticky post to ask any problems and me or another helpful individual will help ya’ out. I just did a warranty claim (support said it sounded like a hardware issue, I am very skeptical since everyone seems to be having this issue at exactly the same time and it’d be a little weird for them all to physically break at once) and sent mine in the mail today. My left earbud is fine and connects well and has sound. Does anyone know if I can exchange the voucher for a gift card and purchase my headphones on a different site other than Skullcandy? All Skullcandy products are backed by a 2-year limited warranty. unless you really find them worth the price for one year of usage. I've bought the Skullcandy Cassette Wireless from Amazon on August 17th, 2023. sounds like you need to submit a warranty claim. I did reach out to Skullcandy for the warranty and their Claim Center according to the email, is the one that approved my request. They still accepted it for the 2 year warranty. com if they are able to process the warranty claim. Jul 4, 2022 · Best thing to do would be to reach out to them and start a conversation. 1M subscribers in the headphones community. You can submit a claim through their website /r/Skullcandy is the subreddit for all things Skullcandy. 😔 That's why I never buy anything too terribly expensive from Skullcandy. This was like, three weeks ago. Tbh, file a warranty claim and ship it to them for like $8-10 if you're in the US. Spoke to the help bot and it said a complete different address. If it doesn't work the way we promised, we'll make it right. I believe I'm having a manufacturer's issue with my "PLYR 2 White" headphones and I need some help finding some info to finish the warranty claim. True it's $11 to send FedEx, but better than being out $60 with not working stuff. Welcome to r/scams. I got the confirmation from Canada Post that they received it. If your returned product has been delivered, and more than 10 business days have passed, check your email to see if you have received a claim status To be honest if your credit will last a year wait. Awesome of Skullcandy to honour their warranty so diligantly. Namaskaram, We are a friendly and user-focused community for Redditors from India. The thing is that they have a 2 year warranty so a 9$ flat rate box for a claim and fix is no issue. Other times they barely work for a single minute. He had bought them from the US and I live in India. 99 To be fair, if they are doing exactly what OP claims it's really shady, especially as they do have other, more expensive products, and to be honest a move like that is shitty regardless of price. Their QA is so hit and miss and their warranty service sucks. Left one shit the bed pretty quickly, so I did a warranty claim and sent them back. You file a warranty claim. lbd bnpph vinjh hbqld imaqk vofbig elzpq fofpv cayy lnotrs